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Frequently Asked Questions

Most frequent questions and answers

How do I take care of my rug?

The essential care of your handmade rug is actually not complicated and quite simple and easy. Many may become overly concerned about the sensitivity of the rugs they have just purchased. We may forget that rugs have been produced for over 2500 years and have withstood the test of time. However if we follow a few simple guidelines our beloved handmade rug will continue to serve us and even the next generation. At Bizsan we have included a few guidelines that will help you, the handmade rug appreciator, take care of your particular carpet.

What do I do if there is a spill? (From Wine, coffee, tea etc.)

Once a spill from a soft drink, wine, coffee, tea or oil has occurred it will be necessary to immediately clean up the spill, otherwise the colors from the liquid will permanently stain the rug after the spill has dried.

Bizsan would recommend the following steps in dealing with spills!

  1. Try to clean out most of the spill with a clean sponge, cloth, or towel.
  2. Immediately put some dishwasher detergent in a bowel of water and beat it in to a lather to create some foam.
  3. Place the foam on the soiled area and with a firm brush, cloth or sponge clean the spill moving the brush with the natural grain of the wool until the stain is not visible.